If you are not satisfied with Dark Pool for any reason, you may request a full refund within 14 days of your first payment. This applies to new subscribers only and may be claimed once per account.
To request a refund within the 14-day window, email support@dark-pool.xyz with your account email and reason. Refunds are processed within 5–10 business days via the original payment method.
Monthly subscription renewals are non-refundable once the new billing period has begun. You may cancel at any time to prevent future charges — access continues until the end of the paid period.
Cancel anytime from your account settings or by contacting support. Cancellation stops future billing immediately. No partial refunds are issued for unused days in the current billing period.
Refunds outside the 14-day window may be considered at our sole discretion in cases of documented technical failure preventing access to the Platform for an extended period.
Email support@dark-pool.xyz with:
We aim to respond within 1 business day.